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State Library Agency Employment Opportunities

Washington State Library: IT Policy & Planning - Senior Specialist

This position works within the library development program and is responsible for supporting public libraries to provide the residents within their service area with appropriate technology-based services including broadband-supported Internet.
 
Library Development is a workgroup providing services to all types of libraries within Washington State. This position reports directly to the Library Development Manager and maintains expertise in a broad range of technology disciplines and related federal/state programs and their application to the library constituencies served.

The Washington State Library (WSL) is a division of the Office of the Secretary of State. Within WSL are four major programs: 1) Central Library Services; 2) Institutional Branches and Olympia Area Branches; 3) Library Development; and 4) the Washington Talking Book and Braille Library.

About the Office & Library Division
The Office of Secretary of State (OSOS) offers some of the most unique and diverse job opportunities in state government. Its critical responsibilities include: ensuring a fair and accurate elections process; connecting Washingtonians through the power of libraries; protecting our important government records; and registering corporations and charities. The Secretary of State also administers vital community programs that inspire giving, document our history, and assist crime survivors in avoiding further abuse. This independent office under the state Constitution operates from facilities in the Olympia area and statewide.

The OSOS is looking for top-performing employees who embody its core values of integrity, service excellence, visionary leadership, collaboration, and teamwork. It is committed to both employee growth and work-life balance. The benefits of working in state government also include potential eligibility for the federal Public Service Loan Forgiveness program.

The Washington State Library connects people to the power of libraries. As Washington's oldest cultural institution, the library's unique and rare collections date back to territorial days. Resources include historical print and digital compilations, collections of state newspapers and maps, state and federal government publications, and the Ask-a-Librarian service.

The library benefits local libraries and their patrons through its consulting services, grants, subsidies, training, and programming. Additionally, the Washington State Library provides services to state prison and state hospital libraries. OSOS also operates the Washington Talking Book & Braille Library (WTBBL) in Seattle, a library for people unable to read standard print. 
 
Duties

Oversees technology policy, planning, and implementation activities

Tasks include:

  • Provides vision, leadership, and expertise in the development and implementation of broadband connectivity and other technology infrastructure solutions for libraries throughout the State
  • Provides consultation to Washington State Library management on a wide range of technology issues affecting service delivery to libraries
  • Monitors proposed or pending changes in federal programs, laws, rules, and regulations for potential impact on technology programs; recommends appropriate response and/or action
  • Provides project management for technology projects for libraries statewide
  • Serves as central state expert on broadband and other technology infrastructure needed to support equitable access and services (e.g., telehealth) at library facilities and in library communities. Expertise covers options, standards and vendors for network services and equipment, from fiber to firewalls
  • Provides libraries statewide with training, consultation, one-on-one instruction and support about broadband networks and equipment and other technology infrastructure in library facilities, as well as library communities. Emphasis is on building libraries’ capacity, although direct support may be offered as needed. May be virtual or on site. Maintains online broadband infrastructure resources for WSL website. Coordinates training with Library Development Training Coordinator. 
  • Tracks broadband and other technology infrastructure status, services (e.g., public Wi-Fi) and needs at libraries and in library service areas statewide. Tracks data and qualitative information to demonstrate impact of State Library role on better, more equitable broadband access, improved services and outcomes for libraries and their communities. 
  • Builds customer-focused technological delivery environments including identifying capital and other expense requirements to support ongoing and planned IT functions
  • Works with Library Development data and applications librarians to document current data, and make the data more openly accessible where appropriate. 
  • Liaises as needed with other broadband and other technology infrastructure leaders, including technology and digital inclusion staff at other state libraries, the Washington State Broadband Office, and national policy groups such as the Schools Health & Libraries Broadband (SHLB) coalition. Tracks developments, advocates for library needs, identifies partnership opportunities. Advises State Librarian about areas for potential leadership and advocacy.
  • Develops and administers contracts
  • Plans, manages and administers public library participation in the K-20 Education network, including: developing cost allocations to individual K-20 connected libraries; tracking and monitoring K-20 related expenses; monitoring network traffic to individual external sites; providing technical support to K-20 libraries, including help desk and other support activities. Oversees the use of LSTA grant funds from external sources for technology application in Washington State libraries
  • Other duties as assigned

Coordinates activities for Universal Service Discount (E-Rate) program and other technology infrastructure for public libraries in Washington State

 Tasks include:
  • Provides expert consultation to Washington public libraries regarding program rules, guidelines, and timelines to ensure successful filing of discount applications   
  • Monitors revision to the E-rate program driven by federal law, administrative regulation, and judicial decisions and advises the State Librarian and division staff on the effect of existing and/or pending federal or state legislation and its effects on libraries;
  • Monitors and advises libraries statewide about other non-Washington-State-Library-administered federal government, state government or philanthropic funding available for broadband and technology infrastructure. Supports applications by Washington State Library and applications for other libraries as capacity allows. files E-rate applications and related forms for the division and external customer 
Qualifications

Required Qualifications

  • Total of eight years of information technology experience such as: consulting analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or network infrastructure equipment; directing projects; providing customer or technical support  in information technology disciplines
    (At least two years of experience must be working on complex and multi-functional computing systems)
    OR
    Bachelor's degree in information technology, Library Science or related field AND four years of information technology experience such as: consulting analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, or network infrastructure equipment; directing projects; providing customer or technical support  in information technology disciplines
    (At least two years of experience must be working on complex and multi-functional computing systems)
  • Ability to efficiently use a personal computer and applicable software to successfully perform the essential functions of the position
  • Ability to read and write the English language
Desired Qualifications
  • Bachelor’s degree in Library Science or related field (degree names may vary) including 9 semester or 15 quarter hours of computer science courses
  • Be conversant with the technology commonly used in libraries and have a broad knowledge of the library technology industry
  • Experience working with broadband and other forms of connectivity in the public or non-profit sector (application to the field of libraries and connectivity is preferred)
  • Knowledge and understanding of federal policies and regulations governing E-Rate as it applies to libraries
  • Knowledge and understanding of the Children’s Internet Protection Act (CIPA) and how it is applied to libraries
  • Knowledge and understanding of project management methodologies and quality assurance principles in IT
  • Experience with vendor negotiation, contract monitoring and ability to build strong relationships with vendors
Supplemental Information

Working Conditions
In this position, the incumbent works primarily in an office environment where sitting for long periods of time and extensive use of the keyboard is required. The standard work hours are Monday-Friday from 8:00 AM to 5:00 PM though work can be required outside of standard hours to include evenings, weekends, and holidays. Significant statewide travel including overnight stays is required. Incumbent of the position must be able to move and maneuver objects weighing up to 40 lbs with or without reasonable accommodation. The incumbent of the position must also have effective oral and written communication skills, ability to listen attentively, identify issues, provide options, address requests and resolve complaints or conflicts, and manage significant contact with library staff from statewide libraries. 

At this time, the Office of Secretary of State (OSOS) has not adopted a vaccine mandate policy as a condition of employment. However, for the continued health and safety of our workplace, the OSOS requires all employees to diligently follow our protocols and guidelines in response to COVID-19.

How to Apply

  • To be considered for this position you must attach the following:
    • Letter of interest describing how your experience and qualifications relate to the duties and qualifications of the position
    • Current Resume
  • You must complete the supplemental questions at the end of this application.  Incomplete responses such as "see resume" will not be considered.  In addition, if the employer you identify in the additional information section is not included on your resume or work experience profile and/or you do not identify an employer, you will not receive credit.
  • All veterans must include a copy of your DD214 to receive preference in the hiring process.  You must black out your social security number before attaching it to your application.


The Office of the Secretary of State is an equal opportunity employer (EOE). We do not discriminate on the basis of religion, age, sex, marital status, race, color, creed, national origin, political affiliation, military status, sexual orientation, or any real or perceived sensory, mental or physical ability. All interested candidates are encouraged to apply. Persons of disability needing assistance in the application process, or those needing this announcement in alternative format, should call (360) 704-5211 or (360) 464-0239. 

  • 13 October 2021
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